Frequently Asked Questions

1. Where are you located?

We are currently located out of our home in Rolesville. We bring the party to you!

2. Will an employee stay to monitor the play space? 

No, after we leave, you are responsible for maintaining a safe and orderly rental space that is kept clean.

3. Can you set up in parks?

As long as park guidelines allow for outside entertainment or vendors. Many do not, so we would need to clear this with your venue. 

4. How is the equipment cleaned? 

Cleanliness and sanitation is very important to us. We use a special all natural cleaner after each use of the play space, and yes, even the balls get cleaned and sanitized! Please note, as mentioned in our waiver, you agree to pay a $50 cleaning fee for equipment that requires extra cleaning services (ie; stained equipment from food spills, animal residue, mud, water damage, etc.)

5. What happens if damage occurs to the play equipment?

This is dependent upon the situation. As a renter, you agree to pay in full the cost of any damaged equipment aside from expected wear and tear, or a fee of up to $2000 for lost or stolen equipment. We consider an item damaged if soft play mats have a tear or break that is larger than a dollar bill. 

6. What is the deposit? 

We ask for a $40 deposit to hold your booking. The deposit is refunded as long as you cancel prior to 14 days of the event.

7. What if I need to cancel my event?

Cancellations  made 14 days prior to the event will receive a full refund. If you cancel within 14 days of your event, your deposit will not be refunded. Weather cancellations will be discussed on a case-by-case basis. We will do our best to rebook based on schedule availability.